My annotations are missing or different after downloading my edited PDF

If any of the annotations you added to your PDF document are missing or are not displaying correctly when you open the PDF in a different PDF viewer, please first try re-uploading your edited document to DocHub to see if those annotations appear as they should. In most cases, the edits are included in the file but a particular PDF viewer may not handle and display the annotations the same as DocHub. If they do appear correctly while viewing the edited file in DocHub, please submit a support ticket and let us know the other application you are using to view your document and which edits you made that were missing or displayed differently.

Comments are going to be the main type of annotation that may not display in all viewers due to the fact that they are a unique type of annotation that uses pop-up windows. However, we'd still like to get feedback reports about which PDF viewers are not displaying them and how the comments appear or don't appear (for example, whether the sticky note icon shows up or not). 

If you are trying to view your edited PDF while in Google Drive, we recommend that you open with Google Drive Preview (previously called Viewer) instead of Google Docs ( to ensure that all of your edits display as they should.

Was this article helpful?
22 out of 140 found this helpful



Article is closed for comments.