I can't access a shared document or Sign Request

If you received an email about a shared document or sign request in DocHub and are unable to access the PDF to sign, view, or edit after clicking the link in your email, you might just need to clear your web browser's cache. Try a different web browser to help isolate the issue. If you are seeing a blank white page, see: DocHub won't load. Screen is blank.

If it's a Sign Request, and you are seeing the page below, it means you've already viewed the document once and need to request a new one by clicking the button to Send New Link which sends you an email.

Screen_Shot_2019-06-19_at_1.14.00_PM.png

If the document URL is displaying a 404 error page, the document was most likely deleted by the person who shared it.

Here are some related articles that might help:

Receiving a sign request as the signer

Share or send documents and PDFs

Transfer documents between your account and organization

If the issue persists, feel free to contact our support team for help resolving the issue.

Was this article helpful?
1 out of 4 found this helpful

Comments

0 comments

Article is closed for comments.