It seems that your issue is not a common one, and we need to gather more information about it. For this purpose, I’ve created a ticket #108126 and would like to discuss the details with you over email. You will be receiving an email from our team soon.
Looking forward to your reply and further assisting you with this matter.
Per your request, I canceled your trial subscription to a Pro plan, so you will not be billed. You can still use DocHub till the end of the billing cycle. Once the trial ends, your plan will be automatically switched to a Free plan, which you can use free of charge.
Hope this helps. If you'd like to switch to the Pro plan again, please let me know and I'll be happy help!
Comments
Hello,
Thank you for contacting DocHub Community.
It seems that your issue is not a common one, and we need to gather more information about it. For this purpose, I’ve created a ticket #108126 and would like to discuss the details with you over email. You will be receiving an email from our team soon.
Looking forward to your reply and further assisting you with this matter.
I want to cancel this service now, please. Stephanie Friscia
Hello Stephanie,
Thank you for contacting DocHub Support.
Per your request, I canceled your trial subscription to a Pro plan, so you will not be billed. You can still use DocHub till the end of the billing cycle. Once the trial ends, your plan will be automatically switched to a Free plan, which you can use free of charge.
Hope this helps. If you'd like to switch to the Pro plan again, please let me know and I'll be happy help!
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