About 90% of the time when I send a doc out for signing. It comes back and the system missed getting at least one initial or signature but usually multiple. This is so embarrassing. Why does this happen? Can you fix it.
I clearly have place holders for them to sign and initial but when the document comes back, it's missing intials and signatures in multiple places so I have to send it again.
Very frustrating. I won't be renewing if this doesn't get fixed soon.
Comments
Hello,
Thank you for contacting DocHub Community.
It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team. I’ve created a ticket 108376 for this matter to let you know once the issue would be fixed.
We’ll get back to you as soon as possible. If you have any other questions in the meantime, I will be happy to help.
What is the status of this issue? This keeps happening to me as well.
Hello,
Thank you for contacting DocHub Community.
If you are experiencing the same issue, please submit a support ticket by emailing us at support@dochub.com and we will do the best we can to help. If you can also include more information like screenshots or a short video clip of the issue you are getting on your email, that will be very much appreciated.
Looking forward to getting your email.
Tan DocHub Support.
The e-signature request using the instructional sign and date here function, when returned to me by the client/recipient returns blank three separate times now. The recipient input function is not working, as each time they send back to me it would appear they didn't have any problems on their end leaving them the impression all is okay, but when I open it up all requested input values are blank. Please help/instruct/troubleshoot in your reply.
Thanks
Hello,
Thank you for contacting DocHub Community.
It seems that your issue is not a common one, and we need to gather more information about it. For this purpose, I’ve created ticket 113747 and would like to discuss the details with you over email. You will be receiving an email from our team soon.
Looking forward to your reply and further assisting you with this matter.
Tan DocHub Support
Are you sure this is not a common problem? I see a bunch of people reporting it. I have been experiencing this problem since December 2022 and it is still happening 5 months later (I had three documents today affected by this ongoing problem).
Hello,
Thank you for contacting DocHub Community.
We will need to gather more information about the issue that you are experiencing. For this purpose, I’ve created ticket 114301 and would like to discuss the details with you over email. You will be receiving an email from our team soon.
Looking forward to your reply and further assisting you with this matter.
Tan DocHub Support
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