Misses Getting Signatures & Initials when there is a placeholder

About 90% of the time when I send a doc out for signing. It comes back and the system missed getting at least one initial or signature but usually multiple. This is so embarrassing. Why does this happen? Can you fix it. 

I clearly have place holders for them to sign and initial but when the document comes back, it's missing intials and signatures in multiple places so I have to send it again. 

Very frustrating. I won't be renewing if this doesn't get fixed soon.



1 comment
  • Official comment


     Thank you for contacting DocHub Community.

    It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team. I’ve created a ticket 108376 for this matter to let you know once the issue would be fixed.

    We’ll get back to you as soon as possible. If you have any other questions in the meantime, I will be happy to help.

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