Cant upload document

received an error message when trying to upload a document

virus scan failed: getaddrinfo: name or service not known

0

Comments

7 comments
  • Official comment

    Hello,
     
    Thank you for your patience, and I apologize for any inconvenience. It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team.
     
    We’ll get back to you as soon as possible. If you have any other questions in the meantime, I will be happy to help.
     

    Comment actions Permalink
  • Hello,

    I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.

    Please let me know if you experience any further issues, and I’ll be happy to assist you.

    0
    Comment actions Permalink
  • Hi I can't upload documents either... starting April 21, 2023. It just hangs on the "queued import".

    0
    Comment actions Permalink
  • and then times out

    0
    Comment actions Permalink
  • Hello,
     
    I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.
     
    Please let me know if you experience any further issues, and I’ll be happy to assist you.

    Tan DocHub support

    0
    Comment actions Permalink
  • Hello,

    I also cannot upload documents for the same reasons as above.

    0
    Comment actions Permalink
  • Hello,
     
    I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.
     
    Please let me know if you experience any further issues, and I’ll be happy to assist you.

    0
    Comment actions Permalink

Please sign in to leave a comment.