• Official comment

  

  Bruce

  April 21, 2023 08:23

  Hello,
   
  Thank you for your patience, and I apologize for any inconvenience. It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team.
   
  We’ll get back to you as soon as possible. If you have any other questions in the meantime, I will be happy to help.
   

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  Bruce

  April 21, 2023 09:51

  Hello,

  I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.

  Please let me know if you experience any further issues, and I’ll be happy to assist you.

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  Jamie Palmer

  April 21, 2023 20:30

  Hi I can't upload documents either... starting April 21, 2023. It just hangs on the "queued import".

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  Jamie Palmer

  April 21, 2023 20:30

  and then times out

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  Tan

  April 22, 2023 14:28

  Hello,
   
  I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.
   
  Please let me know if you experience any further issues, and I’ll be happy to assist you.

  Tan DocHub support

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  Elizabeth Maly

  May 18, 2023 06:00

  Hello,
  
  I also cannot upload documents for the same reasons as above.

  

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  Bruce

  May 18, 2023 08:27

  Hello,
   
  I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.
   
  Please let me know if you experience any further issues, and I’ll be happy to assist you.

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