Cant upload document

received an error message when trying to upload a document

virus scan failed: getaddrinfo: name or service not known

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9 comments
  • Official comment

    Hello,
     
    Thank you for your patience, and I apologize for any inconvenience. It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team.
     
    We’ll get back to you as soon as possible. If you have any other questions in the meantime, I will be happy to help.
     

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  • Hello,

    I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.

    Please let me know if you experience any further issues, and I’ll be happy to assist you.

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  • Hi I can't upload documents either... starting April 21, 2023. It just hangs on the "queued import".

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  • and then times out

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  • Hello,
     
    I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.
     
    Please let me know if you experience any further issues, and I’ll be happy to assist you.

    Tan DocHub support

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  • Hello,

    I also cannot upload documents for the same reasons as above.

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  • Hello,
     
    I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.
     
    Please let me know if you experience any further issues, and I’ll be happy to assist you.

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  • Hi there, I have been trying to upload documents and am receiving the following error message pop up on several different PDFs I have tried uploading, can someone please help me out with this?

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  • Hello,

    Thank you for contacting DocHub Community.

    It seems that your issue is not a common one, and we need to gather more information about it. For this purpose, I’ve created ticket 133794 and would like to discuss the details with you over email. You will be receiving an email from our team soon.

    Looking forward to your reply and further assisting you with this matter.

    Tan DocHub Support

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