all document uploads are failing

Documents upload stalls and aborts showing error:

"timed out"


"Another import task is already in progress"



  • Official comment

    Thank you for your patience, and I apologize for any inconvenience. It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team.
    We’ll get back to you as soon as possible. If you have any other questions in the meantime, I will be happy to help.

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  • Hello,
    I'm happy to let you know that the issue you brought to our attention has been fixed by our developers. Again, I apologize for any inconvenience this might have caused.
    Please let me know if you experience any further issues, and I’ll be happy to assist you.

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  • I want to cancel this service.

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  • Hello Stephanie, 

    I can see that your request has already been fulfilled via ticket #113423. We have canceled the subscription along with automatic renewal. 

    If you need any further assistance or have any questions, please let us know. 

    Have a great day!

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