Thank you for your patience, and I apologize for any inconvenience.
It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team. We have created a follow-up ticket 123224 and get back to you as soon as possible.
If you have any other questions in the meantime, I will be happy to help.
The issue is now being managed by our responsible team and hope to have it resolved soon. At this time I have requested an update from our development team.
We really appreciate your patience and apologize for any inconvenience this might have caused. We will get back to you via email as soon as the issue is resolved.
We have been having issues since yesterday as well. Sometimes the 500 Internal Server error, loading and saving docs is very slow, merging docs doesn't show the added docs on the left side of the screen so we can't delete them once added. Thank you for keeping us updated on a fix
Comments
Hello,
Thank you for your patience, and I apologize for any inconvenience.
It seems that the issue you brought to our attention is complex, which is why I escalated it to our development team. We have created a follow-up ticket 123224 and get back to you as soon as possible.
If you have any other questions in the meantime, I will be happy to help.
I am also having this issue. I tried clearing my cache and cookies, but it did not help.
I am having the same issue. It was happening yesterday as well, but I delt with it.
It's the same today. Won't load, send documents, merge pages and such.
I am also having issues and it's giving me the 500 Internal Server Error message
Hello,
Thank you for reaching the DocHub community.
The issue is now being managed by our responsible team and hope to have it resolved soon. At this time I have requested an update from our development team.
We really appreciate your patience and apologize for any inconvenience this might have caused. We will get back to you via email as soon as the issue is resolved.
Tan DocHub Support
We have been having issues since yesterday as well. Sometimes the 500 Internal Server error, loading and saving docs is very slow, merging docs doesn't show the added docs on the left side of the screen so we can't delete them once added. Thank you for keeping us updated on a fix
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