Problem accessing old account

I have an account under and I can't access it.  I set up an account under my personal email address for free and now it is asking me to pay again.  I already have an account set up and I pay the monthly fee.  Why am I being asked to pay for a new account?



1 comment
  • Official comment


    Thank you for contacting DocHub Community.

    It seems that your issue is not a common one, and we need to gather more information about it. For this purpose, I’ve created ticket 131592 and would like to discuss the details with you over email. You will be receiving an email from our team soon.

    Looking forward to your reply and further assisting you with this matter.

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