Errors while certifying document


We joined recently to DocHub and my company designed a document template with multiple fields. However, we're experiencing difficulties when attempting to send the document to its intended destination. Specifically, person 1, upon receiving the email with the document, can open and fill it out, but encounters an issue when trying to finalize, resulting in a specific error message.


Furthermore, in some instances, person 2 receives an email from the platform to sign the document. Unfortunately, upon clicking the provided link, they are unable to modify the document as expected.

Any insights or guidance from the community would be greatly appreciated.

Thank you for your time and assistance.

Best regards,


Andreu Baca

Empire National Inc



1 comment
  • Official comment


    Thank you for contacting the DocHub community.

    We are sorry for the inconvenience.

    It looks like there was a temporary server issue, so please advise them to try using DocHub again. If the issue persists, advise them to try refreshing the DocHub page and try again.

    We truly appreciate your patience and understanding. 

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