All files missing! Please help.

All of my DocHub files are missing from my Pro account! I received no notice of a past due Pro account (it's set to automatic payments), or a systemwide upgrade on DocHub's side? 

Any assistance in retrieving my files would be greatly appreciated. 

Also, why is my account asking me to add "Pro" for free when I've always paid for Pro, and been a Pro user?  This is confusing.

Thanks,

SN

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